Are you an outgoing individual? Do you enjoy spending time meeting new people from all walks of life? Do you have a can-do attitude and give your all to any task? Are you looking for flexible hours to fit around your studies or freelance work? We are looking for someone like you to join our exciting, fast-growing business in a role at the heart of what we do.
This role would suit an ambitious undergraduate or post-graduate looking for well-paid work and flexible hours who understands the core tenets of customer service and hospitality. You will be the face of the business. Are you up for the challenge?
We welcome 1000s of guests (often tourists) to London every year - our team of greeters work with us to provide an in-person check-in service to all our guests.
The role includes:
ensuring the property is up to scratch prior to guest arrival
giving the guests a tour of the property
answering their questions, and resolving any problems they might have with the property.
liaising with the main office about check-ins and guest queries
You will also have the opportunity to perform a number of other ad-hoc tasks for an additional fee (e.g. changing light bulbs, receiving deliveries at the property, cutting new keys)
Always put the guest first and make them feel welcome in their new short-term rental
Be warm, sociable, well-presented and energetic: guests love a greeter with a bit of personality!
Be a problem-solver who can handle tricky situations. Sometimes things don’t go to plan, so we need someone who can think on their feet
Knows London well and is passionate about providing a great hospitality experience
Be team player who’s happy to work with our main office (London HQ)
We value exceptional greeters: they act as the public face of our company and keep our guests happy. That’s why we make sure to look after them well! As a greeter, you can work flexible hours and enjoy a number of great perks, including regular office drinks and team outings.
£20 - £30 per check-in (typically these last between 1- 2 hours) depending on property type.
We are looking for talented, reliable housekeepers/cleaners for domestic households with high standards of cleanliness. You will be provided with a weekly cleaning schedule with special instructions that involves multiple cleanings a day at properties mainly located within London Zones 1-3.
This role goes beyond excellent standards of housekeeping; you will also be responsible for reporting any property issues to the HQ team and your accuracy and timeliness in doing this will be measured at the same level as your cleaning standards.
You will be a key part of a close-knit team and will be provided with all the equipment and training to excel in your role.
Major advantages for those who have prior 4-5 hotel experience and speak English.
Double pay on public holidays.
About The London Residents Club:
The London Residents Club (LRC), is a short-term rental management company with a strong focus on guest hospitality and our service to our client owners. In essence, we help property owners let their property through platforms such as The Plum Guide, Airbnb and Booking.com, achieving desirable yields while retaining the flexibility to stay in their home whenever they like. On the guest side, we provide unique, characterful, well-located properties with all the comforts of a hotel.
We are a young, fast-growing company and have further ambitions for expansion over the next two years. In our 3 years of trading, we have looked after 100s of properties, acquired another company and have built a team of 40+ staff. If you would like to join a small team in a growing business, with exciting prospects, this could be the startup for you!
Sales Manager Role Purpose:
To own the entire client acquisition process, to grow The London Residents Club’s portfolio of prime London homes at a sustainable rate. We want to scale the company while still maintaining our boutique feel and high level of service.
You will relish working to ambitious “new homes” targets and working collaboratively with the reservations & onboarding teams. We will provide you with the resources to fulfil your role including a budget and a team.
In summary, we are seeking a candidate who is great with people, has a good network, is digital marketing (outbound & inbound)/social media savvy and is able to create and run marketing campaigns independently. This opportunity is for a mid-level sales professional, but there is scope for the right candidate to take a senior Head of Sales role in 6 - 12 months.
Sales Manager Key Responsibilities:
Be proactive and organised when managing and replying to leads
Be the face of LRC - the way you act in your initial dealings will set the tone for the rest of the contract
Proactively manage all “organic” new business coming in from referrals and website traffic
Manage clients’ expectations and adopt the “undersell, overdeliver” mantra
Be selective: we are looking for prime, well-located properties with good availability
Collaborate with our Onboarding Manager and Revenue Manager to coordinate the onboarding process, e.g. sales collateral, booking photographers, collation of onboarding information etc
Be self-motivated and autonomous
Be accountable and take responsibility for your decisions
Be confident working towards targets
Speak up and drive process improvements and change
Help create and implement a digital marketing roadmap in order to generate leads in line with our sales targets
Be involved in outbound marketing through Facebook, Google and postal means
Generate content for inbound leads using our blog and email marketing channels
Reporting to: The two Co-Founders
Base - £22,500 OTE - £40,000 (target-based)
25 days holiday (plus public holidays)
Weekly fruit delivery
Regular team outings
Work from home if you need to
Bean to cup coffee machine for all those coffee lovers out there
Computer literate - G-Suite, MailChimp, Facebook Ad Manager, Google Ads
Excellent communication and management skills
Strong attention to detail
Strong work ethic
Enthusiastic, efficient and proactive
Nice to have Skills:
Experience in Facebook Ad Manager, Google Ads, Podio
Graphic Design - InDesign, Canva
Role Type: Permanent
Submit your application through the form below:
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